Help Center Overview
How does the 8ktop Help Center work?
It's natural to have questions when using an online gaming or betting platform. The 8ktop Help Center is built to answer those questions in a clear, straightforward way. All information is available in Bengali, so every user — new or experienced — can easily find the help they need.
8ktop believes that no platform can truly be trustworthy without a solid support system. That's why our Help Center offers assistance on three levels: first, self-service through this guide page; second, direct communication via live chat; and third, detailed issue reporting by email. Most common questions can be answered right here on this page.
If something unexpected happens while using the platform — such as a deposit not showing in your balance, or a bet result not updating — don't worry. Contact the support team directly. 8ktop's support team is available 24/7, every day of the week.
Account
Account Opening & Management
Opening an account on 8ktop is quick and straightforward — it takes just a few minutes. Head to the registration page and enter your mobile number, preferred username, and a strong password. You'll receive an OTP on your number; verify it and your account will be ready to use.
Account Verification (KYC)
To protect our users, 8ktop verifies the identity of every account holder. Before your first large withdrawal, you'll need to submit the following documents:
- A clear photo of your National ID (NID) or passport
- Proof of address — utility bill or bank statement
- A selfie holding your NID
Verification is usually completed within 24–48 hours. Once verified, you won't need to submit your documents again.
What should I do if I forget my password?
On the login page, click "Forgot Password". Enter your registered mobile number, you'll receive an OTP — use it to set a new password. The whole process takes under 5 minutes.
Security Tips: Use a strong password — at least 8 characters, combining numbers and special symbols. Never share your password or OTP with anyone. No 8ktop staff member will ever ask for your password.
Payment Guide
Step-by-step guide to making a deposit
1
Log in to your account
Log in to 8ktop with your mobile number and password. If OTP verification is enabled, complete that step as well.
2
Select "Deposit" from your dashboard
Click the "Deposit" button in the top menu or dashboard.
3
Select a Payment Method
Choose whichever method works best for you — Mobile Pay, Nagad, Rocket, or bank transfer.
4
Enter the amount and confirm
Enter your deposit amount and follow the instructions to complete the payment. Your balance typically updates within 5–15 minutes.
Withdrawal
Rules for Withdrawing Your Winnings
Withdrawing on 8ktop is simple and fast. Just like depositing, go to the "Withdraw" option in your dashboard. The minimum withdrawal amount is ৳500 and the maximum is ৳50,000 per day.
Withdrawals via Mobile Pay or Nagad typically arrive within 15–30 minutes. Bank transfers may take up to 1 business day. Always use the same number or account you used to make your deposit.
Things to Keep in Mind Before Withdrawing
- Bonuses typically require you to meet specific wagering conditions before withdrawal
- Large withdrawals may be held if KYC verification is not completed
- Try to use the same method for both deposits and withdrawals
- Withdrawals from one account can only be made to one mobile wallet
- Suspicious activity may require additional time for security verification
Warning: Do not request withdrawals through a third party or to someone else's account. This may result in account suspension and poses a serious security risk.
Bonuses & Offers
How to Claim and Use Your Bonus
8ktop offers a range of bonuses for both new and existing users. First-time depositors receive a 100% welcome bonus — deposit 1,000 BDT and get an extra 1,000 BDT in bonus funds. Note that this bonus cannot be withdrawn directly; you'll need to complete a specified amount of wagering first.
A simple way to understand wagering requirements
Say you receive a 1,000 BDT bonus with a 10x wagering requirement. That means you need to place a total of 10,000 BDT in bets before the bonus can be withdrawn. You can spread those bets across any games, though some may contribute less toward the wagering total.
Regular Bonus Offers
- Weekly Cashback — every Monday, get cashback on your net losses from the previous week
- Reload Bonus — special deposit bonus every Thursday
- Cricket Season Bonus — special offers during major tournaments
- Referral Bonus — refer a friend and you both get rewarded
- Birthday Bonus — automatically awarded if a date of birth is saved in your profile
Support Process
What happens after I report an issue?
Report an Issue
Send a description of your issue, a screenshot, and your account ID via Live Chat or email.
Get a Ticket Number
A unique ticket number will be created for your issue, which you can use to track updates going forward.
Reviewed by an expert
8ktop's technical and financial teams review the issue. Most cases are resolved within 1–2 hours.
Resolution & Confirmation
Once your issue is resolved, you'll be notified by email or SMS. A follow-up is also conducted to make sure you're fully satisfied.
Responsible Gaming
Play Responsibly — Take Care of Yourself
8ktop believes gaming should be a source of entertainment — not stress or financial hardship. That's why the platform includes several safeguards to help users stay in control.
Set a daily or weekly spending limit for yourself. From the 8ktop dashboard, you can set a "Deposit Limit" or "Session Limit" on your own. Once a limit is set, it cannot be changed for 24 hours — this is intentional.
If you feel gaming is having a negative impact on your life, you can activate the Self-Exclusion option. Once enabled, access to your account will be blocked for a specified period.
Warning Signs
- Chasing losses with repeated bets
- Spending more than your set budget
- Cutting into family time or work to spend time gaming
- Lying or hiding the truth about your gaming
If you notice any of the signs above, please seek help. 8ktop's support team or Responsible Play You'll find full details on the page.
General Questions
Frequently Asked Questions
In most cases, your balance updates within 5–15 minutes. If more than 30 minutes have passed, contact us via Live Chat with a screenshot of the payment. Including your transaction ID and the time of the transaction will help speed things up.
Multiple failed login attempts or suspicious activity may cause your account to be temporarily locked. Contact us at support@8ktop.biz with a photo of your NID and your account details to verify your identity — your account will be restored within 24 hours.
Most bonuses can be used across all games, though each game type may contribute differently toward wagering requirements. Slots generally count at 100%, Live Casino at 50–70%, and Sports Betting at 80–100%. The specific terms for each bonus are listed on the bonus page.
No, each person may only register one account. If the same individual opens multiple accounts, all of them will be suspended and the balances may be forfeited. If you're having trouble with an existing account, please contact support instead of creating a new one.
Start by clearing your browser's cache and cookies, then refresh the page and try again. For the best experience, use Chrome or Firefox. Also check that your internet connection is stable. If the problem persists, let us know via Live Chat.
If your withdrawal takes more than 24 hours, contact support with your withdrawal ID. In some cases, delays may occur due to KYC verification or additional security checks. The support team will investigate and resolve the matter within 48 hours.
8ktop is an internationally licensed online gaming platform that operates in compliance with international regulations and ensures the security of users' data and funds. Users are advised to stay informed about local laws regarding online gaming in their area.
